The Zambia Information and Communications Technology Authority (ZICTA), is deeply concerned with the recent intermittent network and service outages on Airtel network.

In a statement issued today, ZICTA coorpate communications manager Hanford Chaaba has since revealed that the Authority has directed Airtel Networks Zambia Plc to compensate all subscribers in line with the approved compensation policy within five (5) days from today December 8, 2023.

He said the Authority has also directed the network provider to, using all available platforms, immediately engage the public regarding the recent network outages and provide assurance of their resolution.

Mr. Chaaba added that the network provider has further been directed to urgently put in place measures that will ensure that such outages are averted, and submit to the Authority a long-term plan to improve network resilience.

He stated that the Authority will actively monitor network performances of all services providers to ensure that the Quality of Service (QoS) guidelines are strictly adhered to.

Mr. Chaaba has since encouraged members of the public to continue reporting any issues related to unavailability and quality of network or service.

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